Refund policy

At Hina Jewellery Collection, every jewellery piece is carefully checked before dispatch to ensure quality and accuracy.

If you receive a damaged or defective item, we are happy to offer an exchange under the following conditions:

• Exchange request must be made within 7 days of delivery
• Item must be unused and in original packaging
• An unboxing video helps us process your request quickly
• Exchange is applicable to damaged or defective items only

For hygiene and quality reasons, change-of-mind returns, customized items, and sale items are not eligible for return or exchange.

Exchange Process

Once the returned item is received and inspected, we will arrange a replacement or store credit, as preferred.

Need Assistance?

📩 Email: hinasjewellery1@gmail.com
📞 WhatsApp: +92 325 1060755

Our support team is always here to help you.

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