FAQ

All jewelry is artificial and does not contain real gold or silver.

1️⃣ What materials do you use for your jewelry?

We use high-quality materials including sterling silver, stainless steel, gold plating, and premium alloys. Material details are mentioned in each product description.

2️⃣ Will the jewelry tarnish or fade?

With proper care, our jewelry remains beautiful for a long time. Avoid direct contact with water, perfumes, and chemicals to maintain shine and durability.

3️⃣  Do you offer cash on delivery (COD)?

Yes, we offer COD for most locations in Pakistan. You can choose the option at checkout (if available in your area).

4️⃣ What are your shipping charges and delivery time?

We offer affordable nationwide delivery.
Estimated delivery time: 3–7 business days depending on your city.
Shipping charges are shown at checkout.

📦 Shipping & Delivery Information

We process and dispatch all orders within 24–48 business hours after confirmation.

Estimated Delivery Time

  • Same City: 1–3 business days

  • Major Cities (Lahore, Islamabad, Karachi, etc.): 3–5 business days

  • Other Cities & Remote Areas: 5–7 business days

You will receive your tracking number via WhatsApp or email once your order has been shipped so you can follow the delivery progress easily.

Important Notes

  • Delays can occur due to weather conditions, public holidays, or courier operational issues — but don’t worry, we are always here to support you!

  • All shipments are packed securely to keep your jewelry safe during transit.

5️⃣ Can I return or exchange my order?

Yes! If there’s any issue with quality or you received the wrong item, please contact us within 48 hours of delivery.
(Note: We do not offer returns on customized items.)

6️⃣ What if my jewelry arrives damaged?

We take full responsibility. Reach out to us with an unboxing video (as proof) immediately, and we will arrange a replacement.

7️⃣ How can I track my order?

Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor delivery progress.

8️⃣ Do you offer gift packaging?

Yes! Beautiful gift packaging can be added during checkout or requested in notes.

9️⃣ How do I care for my jewelry?

  • Keep jewelry away from moisture and perfumes

  • Store in a dry pouch or jewelry box

  • Clean gently with a soft cloth